This course studies the Inflight Services Management aspects of commercial aviation. It examines how a multitude of activities come together to provide a passenger with a comprehensive and competitive range of incabin services, from food and beverages to movies, newspapers and blankets.

The course also looks at the interrelationship between the airline and the inflight caterer and the complexity of the service provision activities. It takes the student through the planning, designing, pricing, production and provisioning aspects of Inflight Services Management.

This course runs for six weeks.
It is delivered entirely in Distance Learning format and is therefore accessible from any location.

Students are required to complete one written assignment on a topic which will be detailed in the Distance Learning manual. The essay must be word-processed with all students expected to have a back-up copy on disk, to be made available to lecturer on request.

An examination will also be held at the end of the session.

Course Study Materials which are distributed to students and available via WebCT Vista.

The recommended texts are available for short term loan from the UNSW Library or for purchase from;

The University of New South Wales provides a range of resources to help students develop their skills and to realise their full potential. The Learning Centre, located at the entrance to the Library provides guidance material, which is also available on-line.

In particular, students may wish to access the following:

Note-Taking Skills
The Basics of Essay Writing
Answering Assignment Questions
Report Writing FAQs
The Basics of Studying for Exams
Surviving Exams
Exam Skills
Plagiarism
The American Psychological Association (APA) Referencing System