School of Aviation
AVIA 3201 Airline Resource Management


This course has 6 UOC.
The airline operations are defined as the functional areas which are directly associated with the operations of the aircraft - or at least in the provision of services for the aircraft’s operation. There is much overlap between the management of the “corporate” aspects of the airline and the operational aspects. This occurs mainly in the planning processes such as fleet planning, schedule planning, and strategic planning (including business plans and annual budgets). These important processes will be covered in this subject for the functional areas that play major roles in the airline. Engineering and Maintenance, Airline airport operations, crew resource provision and inflight services functions are specifically covered in some detail.

As well as those important functional areas, other airline processes are covered which play important roles in the operations. These include Emergency Planning, Operations control, and Punctuality management. The more recent interest in outsourcing in airline management is looked at as airlines pursue the reduction in costs and head towards the “virtual” airline.
General management techniques apply to many of these functional areas. Planning, budgeting, staff and equipment rostering, and disruption management are generic but in this subject are discussed from the airline’s view. The management of aircraft, crew (both technical and cabin service crew), and inflight service functions are complex, especially the impact each has on the other. This may not be unique but certainly requires some knowledge of the history of the industry. The impact of outsourcing of services has put the traditional approaches under the microscope, and with varied results.


Dr Cheng-Lung (Richard) Wu


To be advised.

Recommended Texts

  • Doganis, R. (2002) Flying Off Course: the Economics of International Airlines (3rd Editon). New York: Routledge.
  • Wells, A. (2004) Air Transportation: A Management Perspective (5th Edition). Belmont. CA: Thomson/Brooks/Cole.
  • Morrell, P. (2002) Airline Finance (2nd Edition). Aldershot. England. Burlington VT: Ashgate.
  • Holloway, S. (2003) Straight and Level: Practical Airline Economics (2nd Edition). Aldershot. Hampshire. England. Burlington VT: Ashgate.

Learning Resources

The University of New South Wales provides a range of resources to help students develop their skills and to realise their full potential. The Learning Centre, located at the entrance to the Library provides guidance material, which is also available on-line.

In particular, students may wish to access the following:

Note-Taking Skills
The Basics of Essay Writing
Answering Assignment Questions
Report Writing FAQs
The Basics of Studying for Exams
Surviving Exams
Exam Skills
The American Psychological Association (APA) Referencing System