An empirical investigation of the relationships between airline service quality, perceived price, service value, passenger satisfaction, airline image, and passengers' behavioural intentions.

This research seeks to investigate the relationship of airline service quality with price, service value, airline image, passenger satisfaction and passengers' behavioural intentions. By acquiring data from both Korean and Australian passengers, the purpose of this research is to study and to understand choice behaviour of airline passengers. To test the conceptual framework, path analysis technique via Structural Equation Modeling is applied to data collected from airline passengers.

Researcher

Jin Wu Park

Supervisor

Dr Cheng-Lung (Richard) Wu

Level
PhD
Air passengers

Human factors in high-risk aviation: an analysis of influences upon aviation safety in the Australian Defence Force

Since 1990, aviation mishaps have cost the Australian Defence Force (ADF) the loss over 44 highly trained personnel and 23 aircraft, and a financial loss of several hundred million dollars. In contrast, Australian Regular Passenger Transport (RPT) operations have incurred no fatalities or aircraft losses. Whilst at first glance one may suspect the hazards of combat have influenced the significant losses within ADF aviation, Boyd's research shows that none of the losses have occurred whilst operating in military campaigns.

Researcher

Dr Boyd Falconer

Supervisor

Dr Steve Shorrock

Level
PhD
Small plane

Airline Scheduling and Performance Measurement

Airline scheduling is a complex process. The conventional way of scheduling is to use outputs from one stage as inputs of a following stage from fleet assignment, aircraft routing, crew pairing, then crew rostering. A major challenge in this conventional scheduling practice is the measurement of the operational performance of a schedule plan. Without detailed costing and simulation, current practices in the industry is commonly to benchmark the performance (e.g. on-time performance) against an arbitrarily chosen target.

Researcher

N/A

Supervisor

Dr Cheng-Lung (Richard) Wu

Level
PhD
MSc
Flight board